Scope of Service Ben & Fellows guarantees that under normal use, the Ben & Fellows product you have purchased will be free from defects in materials and workmanship during the warranty period. The warranty period of this product is calculated from the date of purchase or otherwise stipulated by Ben & Fellows. |  How to get after-sales service During the warranty period, if the product cannot achieve the guaranteed functions, please contact Ben & Fellows to obtain the corresponding after-sales service. In order to solve your problem quickly, you can also get help by visiting Ben & Fellows's official website and browsing FAQs. |
 Ben & Fellows' solution Ben & Fellows technical support staff will try to diagnose and solve your problem by mobile, email, or remote assistance, and support you to download and install the specified software update according to actual needs. If you cannot solve your problem by email or software update, Ben & Fellows may replace parts for you according to the warranty policy or you need to return the product to Ben & Fellows for inspection, and arrange the service according to the type of warranty service the product enjoys. |  Period of warranty Ben & Fellows Provides 2 years of warranty of our products from purchase day. Please note that the maintainance's shipping cost of return and sending are both undertook by the purchaser.If the warranty service involves replacing products or parts, the replaced products or parts will become Ben & Fellows's property, and the replaced products or parts will become your property. Ben & Fellows Provides 2 years of warranty of our products from purchase day. Please note that the maintainance's shipping cost of return and sending are both undertook by the purchaser.If the warranty service involves replacing products or parts, the replaced products or parts will become Ben & Fellows's property, and the replaced products or parts will become your property. |
